Return & Exchange Policy

1. 7-Day Replacement Guarantee

We stand behind the quality and packaging of ASLI HONEY. You are eligible for a free replacement or refund if:

• The glass jar arrived damaged or broken during transit.
• The jar seal was compromised or leaking upon delivery.
• You received an incorrect item or jar size (e.g. 500g instead of 1kg).

2. How to Request a Return or Replacement

If your order experiences any of the conditions above, follow these simple steps within 7 days of receiving your package:

1. Take a clear photo or short video of the damaged package/jar and the delivery shipping label.
2. Message us on WhatsApp at +92 322 4221287 or email info@aslihoney.pk with your Order Ref or recipient name.
3. Our support team will verify the details and dispatch a fresh replacement jar immediately at no extra charge.

3. Natural Honey Characteristics

Please note that 100% pure natural honey may undergo natural crystallization (granulation) or slight color variations over time depending on floral source and ambient temperature. This is a natural proof of unadulterated honey and is not considered a product defect.